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About Ordering From Us

Most of our items are in stock and shipped within 24 to 48 hours of purchase. However, special items may require 7 to 21 days for delivery. If an item is not in stock because of a manufacturer outage, we will ship your order as soon as possible. In the rare situation that there may be a problem with the shipping date, we will email or call you. That's right, we may even call you, because you and your pets are that important to us.

PetStreetMall is known for its personalized and custom items. Many online retailers offer items that can be purchased almost anywhere. At PetStreetMall, we take pride in unique items for the pet enthusiast. Many of these products are so unique that after we personalize them for you, they are literally one of a kind items. Please understand, personalized orders can take a few weeks, so check for any extended shipping times on these unique items.

Orders by Phone

To phone in orders, just call toll-free at 1-800-957-5753, making sure to have all item numbers, credit card, and mailing information handy.

We at Pet Street Mall work to provide you with excellent customer service. We offer the best service, advice and help to accommodate you on ordering from our site. We cannot, however, be held accountable for incorrectly ordered items.

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New Customer Service Hours:
Mon - Th: 8:00am - 8:00pm EST
Friday: 8:00am - 7:00pm EST
Sat - Sun: 9:00am - 7:00pm EST
If you have any questions just give us a call: 800-957-5753