- Due to manufacturer policies, the following products
are to be returned to the manufacturer and are subject to
a 20% restocking fee and cost of shipping and handling:
Select Innotek products, Merry Products, Agility Equipment, Dog Kennels,
Outdoor Kennels, Pet Playpens, Small Animal Cages, Dog Crates,
Pet Gates, Pet Beds, Dog Houses, Pet Stairs, Pet crates,
Pet Carriers, Pet Ramps, Booster Bath, Pet Patio Doors and
Garden and Wall Sculptures.
- Electronic Pet Products (Dog Fences, Training Collars, and Bark Collars): We offer a 60 day return policy on electronic pet products. Return requests must be submitted within 60 days of the Invoice date. Product must be returned in new condition, unopened packaging, Deductions will be made for opened packages, missing items, and damaged or dirty items. Initial cost of shipping, even if represented as free can not be credited back. Initial and return shipping charges, even those shipped under PetStreetMall's free shipping offer, are not refundable.
2a. The Perimeter WIFI wireless fence is subject to a maximum $25 restocking fee.
2b. The PetSafe Wireless Instant Fence is subject to a maximum 20% restocking fee, as well as a deduction for the initial cost of shipping.
- Products that have been personalized in any way, including clothes, urns, etc., cannot be returned and do not qualify for a refund.
- All Ergo returns or defectives will be handled directly through Ergo Systems at the requirement of the manufacturer. Contact can be made directly with Ergo or through our returns department 888.374.6797.
- All Merry Products are ineligible for return unless item is deemed defective or incorrect from invoice. Personal preferences such as color are ineligible for return.
- ASI Leopard Carpet Stairs are no longer returnable due to a materials shortage
- Patio Pacific has implemented a new policy on Endura Flap Sashes. The #12 Sash is now non returnable in all width ranges and the width range of 22” – 25” for all 4 sizes are also non returnable.