Most of our items are in stock and shipped within 24 to 48 hours of purchase. However, special items may require 7 to 21 days for delivery. If an item is not in stock because of a manufacturer outage, we will ship your order as soon as possible. In the rare situation that there may be a problem with the shipping date, we will email or call you. That's right, we may even call you, because you and your pets are that important to us.

PetStreetMall is known for its personalized and custom items. Many online retailers offer items that can be purchased almost anywhere. At PetStreetMall, we take pride in unique items for the pet enthusiast. Many of these products are so unique that after we personalize them for you, they are literally one of a kind items. Please understand, personalized orders can take a few weeks, so check for any extended shipping times on these unique items.

If you prefer not to order online, you may call or mail your order to us. We accept checks, money orders and credit cards.

Mailing Orders

Go through the process of buying items over the web. There is a choice for paying with "Check by Mail." Choose this option, and the system will direct you to a page where you can print out your order.

Next, all you have to do is mail this to us, making sure to include your credit card information, check, or money order. Please make checks and money orders payable to PetStreetMall. Check orders take 5-10 business days to process once received.

Orders by Phone

To phone in orders, just call toll-free at 1-800-957-5753, making sure to have all item numbers, credit card, and mailing information handy.

Be confident with your orders because our Web site is VeriSign secure, which means that your personal information, orders and credit card numbers are secure while ordering online from PetStreetMall.

VeriSign means secure shopping, so look for it wherever you shop online.

We at Pet Street Mall work to provide you with excellent customer service. We offer the best service, advice and help to accomodate you on ordering from our site. We cannot, however, be held accountable for incorrectly order items.

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