Frequently Asked Questions

Here are some commonly asked questions that we have answered for your help in finding the correct electronic pet product. If you have any questions that we have not answered please give our customer service department a call toll free 1-800-957-5753 and ask to speak to a Pet Expert. We will be happy to assist you in any way.

Electronic Pet Product Questions

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Questions With Answers

1. Will the stimulation harm my dog?
The stimulation your dog feels is designed to be undesirable so your dog will avoid it, yet totally harmless to your pet. We can help you choose the stimulation setting to suit your dog based on his or her personality, breed, disposition and size. After just a few training sessions, your dog will adhere to the warning tone and rarely experience the stimulus.

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2. What is the difference between water-resistant and waterproof?
Water-resistant means the component can withstand the effects of rain, snow and other inclement weather. However, it should not be submerged in water, as this may reduce the battery life and cause internal damage to the components.

Waterproof means the component is designed to withstand submersion in water. Be sure the receptacle cover (mud plug) that protects the charging port is pushed flush with the casing of the collar receiver prior to use (if applicable).

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3. What exactly is a Pet Containment System?
Containment Systems create a hidden boundary. The receiver worn by your dog on his collar will sound a warning tone as your dog approaches the boundary to let him know he should retreat. Should your dog remain in the signal field, or continue farther into the field, a harmless but effective static correction will be delivered by the receiver. Your dog will soon learn the new customized boundaries and remain in the "safe" part of the yard. Containment Systems enable you to give your dog the freedom he or she wants, while securing him safely for your peace of mind.

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4. Can containment systems be customized for my yard?
The boundary created by the wire can be customized to keep your dog away from areas such as gardens and driveways. Your dog safely avoids swimming pools, unappreciative neighbors or busy streets. Since dogs cannot dig under or jump over Innotek Containment Systems, these products are an ideal alternative to traditional fencing. These fences can also be used to reinforce existing fencing that your dog has found his way around.

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5. How Much wire do I need?
Each containment system will come with 500 feet of wire. Each additional boundary wire kit will come with 500 fet of wire. Here is a table to help you make the correct decision.

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6. Is there training involved? How long will it take for my dog to get the idea?
Training is the most important part of electronic pet products. Since no two dogs are alike, your containment system can be tailored to meet your dog's requirements. Using unique, positive training methods, your dog easily learns the new customized boundaries you have designed. Most of our customers have found it takes a surprisingly little amount of time to train their dogs to stay in the yard. With the proper methods, some patience and praise, in about a week or so of training, your dog will soon be content, safe and secure at home. Remember training time varies with each dog.

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7. Can I add more collars to my containment system?
Yes, the multiple dog systems come equipped with the correct amount of collars for 2 and 3 dogs. You may use as many collars as needed; additional collars can be purchased separately.

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8. Can I triple my containment system wire to create a dead zone?
No. You can only create a dead spot in the wire if the signal is flowing in opposite directions, and twisted. This will not work with three wires in the equation.

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9. How do I create a dead zone in my containment system in the boundary wire?
Twisting two wires together cancels the signal in that area. The signal must be flowing in opposite directions. This will not work with three wires. Refer to Pet Containment System Owner's Guide for diagrams.

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10. Can the containment system be placed above ground?
Yes, the containment system will operate properly above ground. You may even attach the wire to fencing. If this is done be sure the fence is not chain link, or the signal may have interference. Be sure to take special care that the wire does not become damaged.

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11. How long do the batteries last?
The battery life for No-Bark collars depends upon how often the dog barks and the level of stimulation. For remote trainers, the battery life varies according to the length of time the collar receiver is turned on, the level of stimulation used, and how often the dog is stimulated. For containment collars, the battery life varies depending upon how often the dog challenges the containment system and the level of stimulation. For remote transmitters, the battery life depends on how often and how long a transmitter button is pressed.

BATTERY REPLACEABLE
With water-resistant collars, the battery life will be significantly reduced if the collar is submerged in water. For all remote trainers and Contain 'N' Train™ Systems, the hand-held transmitter must always be matched to the collar receiver after replacing the battery in the collar receiver. Failure to do so will always result in extreme reduction in battery life. A waterproof collar receiver should have the battery screw cap tightened before each use. The battery lifetime statements below are will vary with each individual component according to the use of the component.

6-Volt Alkaline Battery (BAT-001)

* No-Bark Collars – 2 - 6 months
* Remote Trainers – 75 - 100 hours
* Containment System – 150 - 200 hours
* Contain 'N' Train™ System:
Containment Mode Only – 2 - 6 months
Remote Training Mode Only – 60 hours
Dual Containment and Training Mode – 50 hours

12-Volt Alkaline Battery (BAT-012)
* Remote Trainer Transmitters – 2 - 3 months

9-Volt Alkaline Battery (BAT-004)
* Remote Trainer Transmitters – 6 - 12 months

3-Volt Lithium Battery (BAT-003)
* Remote Trainers – up to 150 hours
* Contain 'N' Train™ System:
Containment Mode Only – 2 - 6 months
Remote Training Mode Only – 300 hours
Dual Containment and Training Mode – 250 hours

BATTERY RECHARGEABLE
The waterproof battery rechargeable collar receiver is designed to function after submersion in water. Be sure the receptacle cover that protects the charging port is pushed flush with the casing prior to use. A full charge takes 8 - 12 hours but is not required after each use. For all rechargeable remote trainers, the hand-held transmitter must always be matched to the collar receiver after charging the collar receiver. Failure to do so will always result in extreme reduction in battery life. It is recommended that the collar receiver be completely drained every three months. To drain a remote training collar receiver, let the collar receiver turn on until no light is on, or attach the test light to the probes and press the transmitter button to deliver stimulation through the test light until the charge is depleted. To drain a containment collar receiver, attach the test light to the probes and place it by the boundary wire until no light is on the collar receiver. The draining of the collar receivers is not necessary for collars containing the new NiMH batteries. These batteries will not build up memory and can be charged and used at any time.

* Bark Collars – 18 - 24 hours
* Remote Trainers – 48 - 72 hours
* Training Collars - 24 - 36 hours
* Containment System – 2 - 3 weeks

The consistency with battery life will vary for each component due to the use of the item. Meaning the more training your dog has with the system, the longer the batteries will last.

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12. What is synchronization?
The remote training collar receiver and transmitter must be synchronized to work properly. Synchronization means the collar receiver and transmitter are tuned to each other. The user must synchronize the receiver and transmitter after charging a receiver, replacing a battery in the transmitter or receiver, or changing the ID code. To synchronize, hold the red dot on the transmitter against the red dot on the receiver for five seconds, separate them, then push any transmitter button. The receiver will now respond to signals from the transmitter. Synchronization does not apply to containment collar receivers unless it is the CT-400A system to be used in the training or dual mode.

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13. How old should my dog be before I start using the stimulation as a training tool?
It is recommended the dog be at least 4 to 6 months old. Prior to 4 to 6 months old, we believe your dog does not fully understand the stimulation or its purpose.

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14. What is the difference between continuous and momentary stimulation?
Continuous stimulation is delivered as long as the transmitter button is held down. As a safety feature, stimulation will shut down after 10 seconds of stimulation and lock-out any stimulation for 10 seconds. The user must release the transmitter button and press again after the lock-out period ends to deliver stimulation again.

Momentary stimulation is delivered for 1/8 second, then shuts off. Stimulation will not restart until the transmitter button is released and pressed again.

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15. Can I use containment systems on my cat?
Only if the containment system is recommended for cats, this will be stated clearly.

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16. Why is my Contain N' Train going through batteries so quickly?
For all remote trainers and Contain 'N' Train™ Systems, you must always match the hand-held transmitter to the collar receiver after recharging or replacing the battery in the receiver collar. This is done by placing the red dots together. Failure to do so will always result in extreme reduction in battery life.

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17. How can I enclose my back yard but allow my dog to come into the house through my back door without being stimulated?
There are two options for installing the containment wire to enclose the back yard and allow your dog access through the back door. Beginning at the wall transmitter, lay wire to the nearest perimeter and proceed around the back yard until you are at the opposite side of the house. The house will be used as part of the barrier. With the wire within two feet of the corner of the house, do a hairpin turn and continue laying the wire six feet from itself. Proceed around the back yard until you return to the wall transmitter. This design will keep the back entrances to the house free from stimulation.

The second way to install wire for containing the back yard is to go around the front of the house. Beginning at the wall transmitter, lay wire to the nearest perimeter and proceed around the back yard until you are at the opposite side of the house. Bring the wire within two feet of the corner of the house and continue laying the wire in the side and front yards, approximately 6-10 feet away from the house. If crossing a concrete driveway or sidewalk, place the wire in an expansion crack and seal it with masonry caulk. After encircling the house, attach the end of the wire to the wall transmitter to complete the circuit. This design will also provide a barrier if your dog bolts out the front door.

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18. Why can’t I leave the collar receiver on the dog for more than 12 hours at a time?
We strongly recommend not leaving the collar receiver on the dog for more than 12 hours. Because the strap needs to be tight to ensure that the probes are making good contact, skin irritations may develop if the collar receiver is left on too long. The skin underneath the collar strap and receiver box needs to “breathe.” It’s just like a man wanting to remove his tie by the end of the day. Your dog wants and needs to have the collar receiver removed after 12 hours

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